What is an Ombuds?

The Ombuds provides a safe and trusted space to talk about an issue or concern, explore options to help resolve conflicts, and bring systemic concerns to the attention of the organization for resolution.

Services

Conflict Resolution Support for Dane County Employees

Are you facing a challenging situation at work and seeking assistance in finding a resolution? Our office is dedicated to serving the Dane County employee base by providing confidential conflict resolution services. Whether you prefer one-on-one consultations or group sessions, the Ombuds is here to support you. Schedule a meeting with The Ombuds Office today to explore how we can help navigate through your concerns and find constructive solutions together. Your well-being at work matters to us!

  • Have and issue or concern in the workplace? Talk to an Ombuds about how to be manage the conflict or concern and generate options to handle the situation. This is a confidential space.

  • When two or more willing participants want to solve an issue together, the Ombuds office can help mediate your issue.

  • Does your team or department need to talk through some big challenges? Invite the Ombuds to facilitate group discussions.

  • The Ombuds offers regular trainings and may be able to conduct a training specifically for your department or team.

A Message from the Ombuds

Hello! My name is Diana Greene, and I am the Dane County Employee Ombuds. If you are visiting this site, you are likely experiencing a challenge in the workplace or know someone who is. I am here to assist you in generating and understanding your options without taking the agency of decision making away from you.

The Ombuds office is confidential, informal, impartial, and independent. What does that mean?

Confidential: Simply put, I will not share anything you tell me without your permission, and I will never pressure you to disclose anything you tell me.

Informal: The Ombuds Office is not a required step of any formal process. I do not investigate and I cannot accept notice on behalf of the county. I do not keep records of meetings, however written communication may be subject to open records requests.

Impartial: The Ombuds functions as an impartial, neutral, and unbiased resource. The Ombuds fairly and objectively considers issues and people who may be affected. The Ombuds promotes equitably administered processes but does not advocate on behalf of any visitor or entity.

Independent: I am not an employee of the County. The Ombuds is independent in appearance, purpose, practice, and decision-making. The Ombuds operates independently of line of staff reporting structures and without influence from other function or entities within the organization.

I look forward to working with you to generate options for your concern and help you navigate issues, big or small.

Take care,
Diana